Talk to a person

What to write about

• Account and coins. Locked out, wrong balance, daily bonus not appearing, or you want the whole account deleted. Include the email address you registered with — never your password.
• A game will not load. Tell us the game name, your browser and roughly what you saw. Games load from the studio's own demo servers, so an outage there is the usual culprit and we can normally confirm it quickly.
• Privacy requests. Access, correction, export or erasure of your personal data. We answer within 30 days and will not ask you to justify the request.
• Legal and press. Rights queries, takedown notices, or anything that needs to reach the company rather than the support desk.

Things we cannot help with

Because Emerald Fortunehandles no money, some requests have nowhere to go. We cannot process a payment, refund a deposit, buy you coins, convert coins into anything, or pay out a win — none of those functions exist in our systems. We also cannot help with an account on someone else's gambling site; if you have reached us by mistake, please contact that operator directly.

Before you write about a game

A quick refresh clears most game window problems, and switching off a content blocker clears most of the rest, since the games load from a third-party demo server. If it still fails after both, we would genuinely like to hear about it.

If you are worried about your gambling

Please do not wait for us to reply. Free, confidential and independent services in Republic of Ireland are listed on our responsible gaming page, and they are far better placed to help than our support desk is.